In today's healthcare environment, patient experience has transitioned from a general satisfaction metric into the world of quality and outcomes measurements. Healthcare leaders must be poised to manage in an environment where transparency of operations and patient expectations are driving the healthcare marketplace. Attendees will learn how to use tools that come from the process improvement world to effectively manage the modern expectations of the patient experience.
Learning Objectives:
Understand the regulatory environment related to patient experience
Evaluate and work towards a culture of patient centric decision making
Use reactive and proactive techniques that will assist in managing patient expectations